Brilliant Service!

MaryAnn could teach everyone a thing or two about marketing. On US Airways Flight 1972 from Dallas to Charlotte on Sunday, May 19th, I received an upgraded seat and MaryAnn was my flight attendant. First, she brought me a perfect cup of coffee while other passengers were still boarding the plane. She got points for the perfect cup of coffee. No one makes me a better cup of coffee than my husband, Eddie.

After takeoff, and as soon as it was safe, MaryAnn delivered another perfectly Read more

Posted in Customer Loyalty, General, Human Development. Tagged as Customer Loyalty, Marketing, Selling, Service, Travel, US Airways.