Brilliant Service!

MaryAnn could teach everyone a thing or two about marketing. On US Airways Flight 1972 from Dallas to Charlotte on Sunday, May 19th, I received an upgraded seat and MaryAnn was my flight attendant. First, she brought me a perfect cup of coffee while other passengers were still boarding the plane. She got points for the perfect cup of coffee. No one makes me a better cup of coffee than my husband, Eddie.After takeoff, and as soon as it was safe, MaryAnn delivered another perfectly made cup of Read more

Posted in Customer Loyalty, General, Human Development. Tagged as Customer Loyalty, Marketing, Selling, Service, Travel, US Airways.

Implant Dentistry — The Best Thing That’s Happened to Dentistry!

Stormie, a dental assistant in my Denver audience, enthusiastically jumped to her feet to respond to the question, "What is an implant?" She said, "The best thing that's happened to dentistry!" I agreed! There are still plenty of patients who need dentistry. People, with or without teeth, are in need of repair or replacement. For many years, the replacement options included partial or full, removable dentures--like the dentures grandpa would take out of his mouth at family gatherings to scare Read more

Posted in General, Human Development, Implant Dentistry. Tagged as Dentistry, Implant Dentistry, Implants.